banner faqs - FAQs


Q1. How to place an order?

Sent us a message about your order details via”Contact” Form, or email us directly at or


Q2. Is there a minimum order quantity?

You can buy 2 bundles,a hundred bundles or more. The more you buy,the more discounts you get


Q3. Where is the product shipped from? What is the cost of shipping?

All our products are shipped from Vietnam .We ship orders using DHL , UPS, EMS, Fedex …. We do offer expedited shipping at the cost of customers’ expense and estimated delivery costs/time vary depending on which kind of service is chosen, weight of package, and delivery destination.


Q4. How to pay for my order?

Once you have confirmed the price, you can pay for your order by Western Union, Money Gram, transfer (T/T),or Paypal, a +4% extra charge will be applied to your order price if you choose Paypal. Once the payment is completed, we will inform you as soon as possible.


Q5. I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?

Absolutely. This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.


Q6. What is non remy hair, remy hair and virgin hair?

Non-remy hair is collected from the floor of temples and hair salons. Cuticle directions become mixed, causing tangling and matting. To disguise this the hair will go through an acid bath to completely strip the cuticle, similar to relaxing your hair about a dozen times – Remy hair: each bundle remy hair are from 3-4 difference people mixed together, but all remy hair bundle are the same cuticle direction – Virgin hair is hair from only one girl, cuticle aligned


Q7. What is single drawn, double drawn and super double drawn hair?

They’re all our qualities and the difference among them is the amount of short hair mixed inside the bundles. – Single drawn hair has thin end because the amount of short hair mixed inside is the most but super double drawn has very thick end almost same length.


Q8. What are the grades of hair? Do you have 9a/10a/8a/..grade?

Actually, grade is the way that Chinese value their hair. We sell Vietnamese hair so we just have single, double and super double drawn hair and all of them are best quality. Let me show you some pics to see the difference.


Q9. Can I replace tape (for Tape hair) if I want?

Yes, of course, we also sell tape roll and remover tape also, if you need it.

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