MCSARA is always to explain all customers’ inquiries.
I. RETURN POLICY
We are willing to provide you returns and exchanges without shipping costs within 7 days on all sets that have not been installed, worn, or tampered with in any situation. One thing you should remember is that all our products are made of 100% natural human hair. Besides, each bundle comes from individual people, thus, we cannot guarantee hair color or texture. We will, however, try our best to find out the best matches to meet your requirements. Good news is that you can check out your order and determine if the color is a good match through photos or video call.
Here are some of FAQ related to our return policy: